Privacy Policy

Last updated: 23 July 2026

This privacy policy explains how Lavington Build ("we", "us", "our") collects, uses, and protects the personal information you provide when you visit our website at lavingtonbuild.co.uk or get in touch with us.

We're committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Lavington Build is the trading name of Raj Chaggar, a sole trader operating in England.

• Business address: 72 St Pauls Close, Hounslow

• Email: hello@lavingtonbuild.co.uk

• Phone: +44 7770 555828

We are the "data controller" for personal information collected through this website, which means we decide why and how your information is processed.

What information we collect

We collect information from you when you:

• Submit our enquiry form. This includes your name, email address, phone number, postcode or location, and any details you share about your project.

• Use the chat assistant on our website. Our website uses an AI chat assistant to answer questions and take enquiries. If you provide your name, email address or phone number during a chat, we keep a record of the conversation and your contact details so we can follow up.

• Email or call us. We keep a record of your contact details and the content of our correspondence so we can respond and follow up.

• Book a site visit. If you book a free site visit through our online booking link, we collect your name, contact details and the appointment details.

• Browse our website. We automatically collect technical information including your IP address, browser type, device type, the pages you visit, and how long you spend on them. This is collected through cookies and analytics tools — see our Cookie Notice for details.

We do not collect special category data (health, ethnicity, religion, etc.) and we do not knowingly collect data from children under 16.

How we use your information and why

We process your personal information for the following purposes:

Purpose — What we use — Lawful basis

Responding to your enquiry and providing quotes — Name, contact details, project details — Legitimate interest, or pre-contract steps

Delivering building or renovation services after you engage us — All contact and project details — Performance of a contract

Sending follow-up emails about your enquiry — Name, email — Legitimate interest

Improving our website and understanding visitors — Anonymised analytics data — Consent (via cookie banner)

Complying with legal obligations (e.g. tax, accounting) — Business records — Legal obligation

We never sell your personal information, and we don't use it for advertising or marketing without your explicit consent.

Our website uses cookies. For full details of the cookies we use and how to manage them, please see our Cookie Notice.

How long we keep your information

We only keep personal data for as long as we need it:

• Enquiries that don't lead to a project: up to 24 months from your last contact, then deleted

• Customers we've worked with: for the duration of your project, plus 6 years afterwards (required for tax and accounting purposes)

• Chat transcripts: up to 24 months from the date of the conversation

• Website analytics: anonymised and retained according to Google's default settings (currently 14 months)

Who we share your information with

We share your data only with the following parties:

• Wix.com Ltd — provides our website hosting and form infrastructure. Wix acts as our data processor and stores data on servers in the United States and other locations under appropriate UK GDPR safeguards (Standard Contractual Clauses).

• Digital Eight Marketing — provides and operates the AI chat assistant on our website on our behalf, and manages our website and marketing. They act as our data processor.

• Google LLC — provides Google Analytics and Google Business Profile services. Google acts as our data processor under appropriate safeguards.

• Our accountants and professional advisers — only where strictly necessary for legal, accounting, or insurance purposes.

• HMRC and other regulators — where we're required to do so by law.

We do not share your information with any other third parties, and we never sell or rent your data.

International transfers

Some of the providers we use are based in or transfer data to the United States. Where this happens, we rely on the UK Government's adequacy decisions or appropriate safeguards (such as Standard Contractual Clauses) to make sure your data is protected to UK GDPR standards.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete information

• Erase your data ("right to be forgotten") in certain circumstances

• Restrict how we process your data

• Object to processing based on legitimate interest

• Data portability — receive a copy of your data in a structured format

• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, please email hello@lavingtonbuild.co.uk. We'll respond within one calendar month.

How to make a complaint

If you're unhappy with how we've handled your personal data, please get in touch with us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk

• Helpline: 0303 123 1113

• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top tells you when it was most recently changed. For significant changes, we'll let you know by posting a notice on our homepage.

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

• Email: hello@lavingtonbuild.co.uk

• Phone: +44 7770 555828

• Post: 72 St Pauls Close, Hounslow